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Returns & Exchanges
How to request a return or exchange for Dallas Christopher Hair tools.
Last updated October 2026 · Draft for legal review
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Unused items in original condition may be eligible for return within 14 days of delivery. Contact us before shipping anything back.
How to start a return
Email hello@dallaschristopher.com with your order confirmation, what you received, and the reason for return. We will reply with next steps and a return address if approved.
Condition
Items must be unused, clean, and in original packaging. Tools that show salon or client use are not eligible for return.
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the return. Original shipping fees are generally non-refundable unless we made an error.
Damaged or wrong item
If something arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or refund.